Policies

ID & Anti-Money-Laundering Policy

Effective date: 2026-10-08 · Last updated: 2026-10-08

Pixelrip sells real trading cards in digital packs and buys cards back at their fair market value, so money moves into and out of the service. This policy explains how we confirm that every customer is a real adult in an eligible state with a single account, and how we watch for fraud, stolen payment methods and money laundering. It works alongside our Terms of Service and Privacy Policy.

1. Who this applies to

Everyone who opens a Pixelrip account. Our team follows this policy too: anyone with access to our operations tools is trained on it and escalates concerns the same day to the person responsible for compliance at Pixelrip.

2. Checking who you are

Adults only. You confirm your date of birth when you sign up. A date under 18 locks the account for good.
A verified phone number. Your account is tied to a U.S. mobile number confirmed by text message. Internet (VoIP) numbers are not accepted, and one number can hold only one account.
Government ID and a live selfie. Before your first cash-out, before you link a payout account, and before we ship you a card, you verify your identity with our identity-verification provider: a photo of a government-issued ID and a live selfie that must match it. The provider also screens names against sanctions and watchlists and checks the device.
What we keep. The verification provider holds your ID details and images. We keep the result of the check and a reference to it. See the Privacy Policy.

3. Checking where you are

Pixelrip is offered only in eligible U.S. states. We check your phone's location, cross-checked against your internet connection, before you open packs, add funds, claim a free pack, cash out, link a payout account or ship a card. VPNs, proxies, emulators and other tools that hide or fake your location are not allowed.

4. One account per person

Each person may hold one Pixelrip account. If the same identity, phone, device or payout account shows up on a second account, we review both accounts by hand. Extra accounts may be closed, and balances on them may be forfeited as set out in the Terms of Service.

5. How money moves

Money you add is for packs. Funds you add can be spent on packs only. They are never refunded to your card and never cashed out.
What you can cash out. Money from selling back cards you got from paid packs, plus any reward the app marks as cashable.
Only to you. Cash-outs are paid to a bank account or debit card in your own verified name.
Limits. The minimum cash-out is $6. Automatic cash-outs go up to $500 per request ($1,000 once your account qualifies) and $1,000 in any 24 hours. Your first cash-out is always reviewed by a person. Limits may change; the current ones are in the Terms.
Account recovery hold. After a phone-number restore, cash-outs, shipping and payout changes pause for 72 hours.

6. Watching for misuse

We look out for patterns that can point to fraud or laundering, for example: adding money and cashing out with little or no use of the app; many payment cards, or cards in someone else's name; a chargeback; the same ID, phone or device on several accounts; a cash-out right after account or payout changes; and location signals that don't match. When something looks wrong we may pause the account or hold a cash-out while a person reviews it. After review we may lift the pause, ask you for more information, or close the account under the Terms.

7. Reporting and cooperation

We work with our payment partners to meet anti-money-laundering and sanctions rules, cooperate with lawful requests from law enforcement, and make reports where the law requires them. We may not be allowed to tell you when a report has been made.

8. Records

We keep records of identity checks, transactions and our reviews for as long as the law requires. See the Privacy Policy for how long we keep personal information.

9. Questions

Write to privacy@pixelrip.com or use Profile › Contact support in the app.