Policies

Responsible Purchasing

Effective date: 2026-10-08 · Last updated: 2026-10-08

1. Why this policy exists

Buying a pack is a retail purchase, not gambling. But packs have surprise outcomes and an exciting reveal, and it is easy to buy one more than you meant to. The main risk is overspending. This policy explains the tools we give you and where to get help. It sits alongside our Terms of Service.

2. 18+ only

You must be 18 or older to use Pixelrip. You confirm your date of birth before your first purchase, deposit or welcome pack. An under-18 date permanently blocks that account from buying packs and adding funds. Age and identity are verified with a government ID and live selfie through a third-party provider before any cash-out or shipment. Accounts found to belong to anyone under 18 are closed by our team, and we work with our payment provider to reverse their purchases where the law requires.

3. Your controls

Limits, breaks and self-exclusion are in Profile › Limits and are enforced by our servers, on every phone you use:

• Spend limits: caps on paid pack purchases over a rolling day, week or month. Free packs don't count.
• Deposit limits: caps on money added to your balance over a rolling day, week or month.
• Lowering a limit is immediate; raising or removing one takes effect after 24 hours, and you can cancel the change before then.
• Take a break: pause purchases for 24 hours, 7 days or 30 days.
• Self-exclusion: close purchasing for 6 months, 1 year or permanently. Nobody can reverse it early, including us.
• History: Profile › Transaction history lists your deposits, paid packs, sell-backs and cash-outs.

4. During a break or self-exclusion

• You cannot buy packs or add funds, on any phone.
• You can still ship or sell back your cards and cash out your sell-back proceeds, subject to verification. A cash-out you already asked for is still paid.
• Free packs pause: you cannot claim or open them, and none are granted. We send no free-pack notifications. A break or self-exclusion also stops referral rewards. A self-exclusion stops all marketing, and marketing stays off after it ends.
• A self-exclusion applies to you, not only to one account: a new account we can match to you by email address, ID or phone number is excluded too.
• If you choose permanent self-exclusion, we recommend shipping or selling back your cards and cashing out your sell-back proceeds first.

5. Signs to watch for

• Packs are taking money you needed for something else.
• You buy again straight after a disappointing card.
• You have tried to stop and could not.
• You keep your spending from people close to you.
• Opening packs is costing you sleep, work or time with people.

6. Healthy habits

• Pick a monthly number you would spend at a card shop, and set it as your limit.
• Buy a pack because you want the cards, not to get money back.
• Put the phone down after a bad pull; the next pack has the same odds.

7. Getting help

If buying packs stops being fun, use the controls above and talk to someone. Free, confidential support:

• National Problem Gambling Helpline (U.S., 24/7): call or text 1-800-GAMBLER, or chat at ncpgambling.org. It helps with problem spending on chance-based products, not only gambling.
• A financial counselor or mental-health professional.

For any concern, or if you want us to help you set a limit, email help@pixelrip.com.

8. Eligible locations

Pixelrip is available to people physically located in the United States, except the following, where it is not offered:

• Idaho
• Nevada
• Washington

We check your location with your phone's GPS, cross-checked against your internet connection, before your first free pack and before you open packs, add funds, claim a free pack, cash out, link a payout account or ship. One GPS check covers about 15 minutes; your internet connection is checked every time. A connection we identify as a VPN, proxy or data center, outside the U.S. or in a state where Pixelrip isn't offered is refused, and so is a faked GPS location. To cash out or ship, the address on your verified ID must also be in an eligible state that matches where you are. We may add states to this list as laws change. Using a VPN or location spoofing is prohibited and can lead to account closure.