FAQ

FAQ: Cards, shipping & cash-outs

Effective date: 2026-10-08 · Last updated: 2026-10-08

1. How does sell-back work?

Selling a card back is us buying your card, like a trade-in at a card shop. We pay 100% of the card's locked fair market value, shown as "Estimated Fair Market Value", with no fee and no spread. The money is credited to your balance at once; you can then open more packs or cash it out (see cash-outs).

Cards left in your vault for 7 days without being shipped or sold back are sold back automatically at the same locked value. Each card in your vault shows a countdown to its automatic sell-back.
A card you have asked us to ship is locked and cannot be sold back unless you cancel the shipment.
Cards from free packs sell back for store credit, which must be spent on packs (see Promo rules).
Sell-backs are final. We may pause sell-backs for everyone for a short time. A pause stops the sell-backs you ask for; the automatic sell-back at 7 days still happens.

2. How do you calculate fair market value?

Fair market value ("FMV") is not set by Pixelrip. It is the market price that Scrydex, an independent trading-card price-data service, publishes for the card: the Near Mint price for a raw card, or the price for its PSA grade for a graded card. For graded cards in our highest-priced packs we use the lower of that price and 1.2 times the median recent sold price (over the past year, or the past 30 days where there is no yearly figure). We buy back at 100% of FMV: no fee or spread.
We refresh values from Scrydex about once a month, and the app shows the date the values were last updated next to the odds. If a refresh fails, the previous values stay. We do not sell packs of a game whose values are older than our serving limit.
A card's FMV is locked at the moment you open the pack and shown on the reveal screen as "Estimated Fair Market Value". Later market moves do not change your sell-back price.
Graded cards (PSA 8, 9 and 10 only) are valued at the market price for that card at that grade.
FMV for cards not yet opened changes each time we refresh values, and may differ from prices you see elsewhere.

3. How do I cash out?

Complete identity verification and link a bank account or debit card in your own name. A cash-out to a debit card is a new payment and can go to the card you paid with; a purchase is never refunded to your card.
You can cash out sell-back proceeds from paid packs. Money you added can only be spent on packs (see funds you added).
Automatic when the checks pass: ID verified, in an eligible state, a W-9 on file if needed, no restore hold, and within your limits. Your first cash-out is looked at by a person first.
Limits: the minimum cash-out is $6, and one cash-out can be in progress at a time. Automatic cash-outs go up to $500 each, rising to $1,000 once your account is 30 days old and 3 cash-outs have been paid without a problem (none returned, no chargebacks); a bigger request waits for review instead of being refused. The daily limit of $1,000 in any 24 hours is firm: a request over it is refused, and you can ask again later.
After you restore your account on a new phone, cash-outs are held for 72 hours.
Paid by our payout partner by ACH or instant debit, usually within [1–3] business days.

4. How long does identity verification take?

Usually a few minutes. If it needs a manual review it can take longer; if it is still pending after [48 hours], contact support. If verification fails, you will not be able to cash out or ship until it is resolved.

5. Do I pay tax on sell-backs?

Possibly. When the cards you sell back to us (including automatic and store-credit sell-backs), or the cash you take out, total more than $600 in a calendar year, cash-outs pause until we have your Form W-9 on file: request the form in the app and we send it to you to complete (selling back for store credit never pauses), and we issue tax forms as required by law (for example, Form 1099). Selling a card for more than you paid may be taxable income; selling for less is generally a loss. This is general information, not tax advice.

6. How do I ship a card?

Choose Ship to me on the card, confirm your address and the shipping fee shown, and confirm. Ship within 7 days of opening the pack, before the automatic sell-back. Once you ask, the card is locked until it ships or you cancel. If you cancel after the 7 days have passed, the card is sold back automatically at its locked value.

Identity verification (government ID and live selfie) must be complete before a card can ship.
You need to have added funds at least once before you can ship any card, including cards from free packs.
We ship to U.S. addresses in eligible states only (not Washington, Idaho or Nevada). We don't deliver to P.O. boxes, General Delivery, mailbox services (PMB) or military addresses (APO, FPO, DPO).
For 72 hours after you restore your account on a new phone, you cannot ship or change your address.

7. What does shipping cost?

Shipping fee: $4.99 for each card you ship. Each card ships as its own request. The fee is shown before you confirm.
Sales tax: we do not charge sales tax today. When we do, it will apply only to cards you ship, never to packs you open, cards kept in your vault or cards you sell back. It will be based on your delivery address and the price of the pack, not the card's value, and shown with the total before you confirm.

8. How long does delivery take?

We hand cards to the carrier within [X] business days of your request. When your card ships, we notify you and the carrier and tracking number appear under Shipped in your vault. Delivery usually takes 2–7 business days after hand-off.

9. How are cards packed and insured?

Raw cards ship in a penny sleeve and rigid top-loader inside a protective mailer; graded cards ship in their slab with protective packing.

10. My package is lost, damaged or the wrong card

Contact us within 14 days of the delivery date (or expected delivery date) with photos where relevant. We will, at your choice where available, send the same card, a card of equal or higher FMV, or credit the card's locked FMV to your balance. If tracking shows delivered but you don't have it, check with the carrier too. Delivered cards in the condition shown are not returnable. Every shipment is tracked and recorded; a report our records contradict is a breach of the Terms.

11. When do you refund a purchase?

Opened packs are final and are not refunded because of the card you received. We refund the full pack price to the original payment method when:

you were charged but the funds did not reach your balance, or no card was assigned to your vault;
you were charged twice or the wrong amount; or
a purchase was unauthorised (after review).

Ask within 30 days of the charge. Refunds usually appear within 5–10 business days, depending on your bank.

12. Can I get back funds I added?

No. Funds you add can only be spent on packs. They are never cashed out, withdrawn or refunded to the card they came from, whether you have played them or not, including when you close your account. Only sell-back proceeds from paid packs can be cashed out, subject to verification and tax rules. If a charge was an error, a duplicate or not made by you, see When do you refund a purchase?.

13. What about chargebacks?

Please contact us before disputing a charge with your bank; most issues are resolved within 2 business days. A chargeback for a purchase you authorised breaches our Terms and may lead to the account being frozen while it is reviewed.

14. How do I contact support?

In the app, under Profile › Contact support (text only; our reply appears there), or email help@pixelrip.com with your account email and the pack, card or shipment. We reply within 2 business days.