FAQ
FAQ: Legal & regulatory
Effective date: 2026-10-08 · Last updated: 2026-10-08
1. What is Pixelrip?
Pixelrip sells physical trading cards one at a time, in sealed digital packs. Every pack has a fixed price and holds one card from our own inventory. You open it in the app; the card waits in your vault until you ship it home or sell it back to us.
2. What do I get from a pack?
Exactly one physical trading card from our inventory. No cash, credit or token is ever awarded by a pack. Card values vary and the card may be worth less than the pack price.
3. What do I see before I buy?
For every pack and volatility mode: the probability of each rarity band, the value range of each band, and the pack's minimum and maximum card value. They are on each pack's odds screen in the app and in the Official Rules & Odds. Every pack is drawn at those published odds (to the one-decimal precision shown; for the few modes whose figures add up to 99.9% or 100.1%, the exact figures are under each table).
4. Is Pixelrip gambling or a contest?
No. You are buying a card at a fixed price, the same way you would buy a sealed pack at a card shop. Nothing is entered, nothing is drawn and nothing is awarded: the card in the pack is the product, and it is yours from the moment you pay.
5. Can the reveal change my card?
No. Your card is selected when you confirm the purchase. The animation is for entertainment only.
6. Where is Pixelrip available?
In the United States, except Washington, Idaho and Nevada. Location is checked with your phone's GPS, cross-checked against your internet connection, before your first free pack and before you open packs, add funds, claim a free pack, cash out, link a payout account or ship. You are also responsible for following the laws where you are.
7. Who can use Pixelrip?
Adults 18 and over. The app will carry an adult rating on the App Store and Google Play, and we do not market it to anyone younger.
8. What do I need to create an account?
Nothing to start: an account is created on your phone. Before your first deposit or free pack you verify a U.S. mobile number by text code; that number is how you get back in on a new phone. One account per person; you can use it on more than one of your own phones. You confirm your date of birth before your first purchase. Identity verification comes later, before your first cash-out or shipment. See the Terms.
9. How are age and identity verified?
Before your first shipment, cash-out or payout-account link, a third-party provider checks a photo of your government ID against a live selfie, with document, device and sanctions checks. Until that check passes you cannot ship a card, withdraw money or add a payout account.
10. Are balances real dollars?
Yes. Prices and balances are in U.S. dollars; there is no in-app currency. Sell-back proceeds from paid packs can be cashed out. Money you added can only be spent on packs; it is never cashed out or refunded to the card it came from. Store credit from selling back a free-pack card can only be spent on packs.
11. Are there free packs?
Yes, as ordinary retail promotions (welcome, referral, Weekly Pack, deposit and extra packs). A free pack is a real pack of its tier, opened at that tier's published Normal-mode odds, and its card is yours. See the Promo & free-pack rules.
12. Can I limit my own spending?
Yes. Spend and deposit limits, breaks and self-exclusion are in Profile › Limits. See Responsible Purchasing.
13. Is Pixelrip affiliated with Pokémon, Disney Lorcana, Riftbound or Magic: The Gathering?
No. Pixelrip is an independent reseller of cards it owns. The publishers do not sponsor or endorse Pixelrip. See Disclaimers.
14. Who do I contact?
Support: in the app under Profile › Contact support, or help@pixelrip.com. Legal and regulatory enquiries: Pixelrip, 1146 6th Avenue, Office #1, Oakland, California 94606.