Policies

Terms of Service

Effective date: 2026-10-08 · Last updated: 2026-10-08

1. Who we are and what these Terms cover

Pixelrip is operated by Pixelrip, a California limited liability company located at 1146 6th Avenue, Office #1, Oakland, California 94606 ("Pixelrip", "we", "us"). Pixelrip is an independent secondary-market retail merchant of collectible trading cards. These Terms are an agreement between you and us and apply to the Pixelrip app and website.

These documents also form part of the agreement: the Official Rules & Odds, the Promo & free-pack rules, the Privacy Policy and the Responsible Purchasing policy. Where they differ, these Terms apply. By using Pixelrip you accept them; if you do not, please do not use the service.

2. Who can use Pixelrip

• You must be 18 years or older to create an account, buy packs, sell back cards, cash out or request shipment.
• You must be a resident of, and physically located in, a U.S. state where Pixelrip is offered. Pixelrip is not available in Washington, Idaho or Nevada, or outside the United States. We may add states to this list at any time. You are responsible for knowing whether Pixelrip is allowed where you are.
• We check your location with your phone's GPS, cross-checked against your internet connection, before your first free pack and before you open packs, add funds, claim a free pack, cash out, link a payout account or ship a card. One GPS check covers about 15 minutes. Using a VPN, proxy, emulator or any other tool to misrepresent your location is prohibited.
• You must be an individual using your own account, and payment methods in your own name.

3. Your account

• One account per person. You may only have and keep one Pixelrip account. Accounts may not be shared, sold or transferred.
• Your phone number is your account. Before your first deposit or free pack you verify a U.S. mobile number by text code. One number per account; internet (VoIP) and non-carrier numbers are not accepted. If you get a new phone or reinstall the app, you get back in with a code sent to the same number.
• How we check. We keep one account per person using your verified number, a check of the device you use, and your identity verification. If your ID is already verified on another account, your verification is held for review by a person on our team, who clears it or refuses it.
• More than one phone. You may use your account on more than one of your own phones. Signing in on a new phone does not sign the others out. When you restore your account by phone number, every other phone is signed out, and for 72 hours you cannot cash out, sell a card for cash, ship a card, change your shipping address or add or change a payout account. This protects you if someone else gets hold of your number.
• Keep your phone locked and under your control: you are responsible for activity on your account.
• We may ask you to verify your age, identity or location at any time. Identity verification (government ID and a live selfie, through a third-party provider) is required before your first cash-out, payout-account link or shipment.
• You can close your account at any time (see Closing an account).

4. What you are buying

A Pixelrip pack is a retail purchase of exactly one physical trading card from our inventory, selected at random according to the odds published for that pack. You are buying a card at a fixed price, not entering anything: nothing is drawn or awarded, and every pack delivers one real card.

• Title passes to you at purchase. The moment your purchase completes, ownership of one specific physical card passes to you. We hold it in our vault as custodian on your behalf.
• Pack prices are fixed in advance and do not change based on what other customers open.
• You receive the card you open. A pack is not refundable because of which card you received or its value (see Refunds).

5. Published odds

For every pack we publish, before purchase: the exact probability of each rarity band, the value range of each band, and the pack's minimum and maximum card value, for each volatility mode. They are on each pack's odds screen in the app and in the Official Rules & Odds. The published odds, shown to one decimal place, are the baseline every pack is drawn at; a promotion or account bonus may add to them but never reduces them. Where a mode's figures add up to 99.9% or 100.1%, the exact chance of each band is given under that pack's table. If a pack cannot be fully stocked at its published odds, we take it off sale rather than sell it at different odds. Odds changes are published before the changed packs go on sale and never apply to a pack you have already bought.

6. The pack reveal

The pack-opening animation, sounds and effects are for entertainment only. Your card is selected when you confirm the purchase; nothing you do during the reveal, and nothing about how it looks, changes which card you receive or its value. What you get depends only on which pack and mode you chose and on confirming the purchase.

7. Prices, payment, fees and balances

• Prices are in U.S. dollars. Card payments are processed by our payment partner; we do not store full card numbers.
• Any fee (for example shipping) is shown before you confirm.
• Your balance is shown in the app and recorded in your account's ledger. [Custody wording is added once the payments partner confirms the flow of funds in writing (checklist C11); until then we make no claim about who holds balances.]
• Funds you add are for buying packs. Money you add can only be spent on packs: it can never be cashed out, withdrawn or refunded to the card or account it came from, whether you have played it or not. Your deposits count as spent in the order you made them (first in, first out). Only sell-back proceeds from paid packs can be cashed out (see Cash-outs). A charge that was our or our payment provider's error, a duplicate, or one you did not authorise is corrected under Refunds.
• Sales tax. We do not charge sales tax today. When we do, it will apply only when a card is shipped, based on the delivery address and the price of the pack (not the card's value), and will be shown before you confirm.

8. Your vault

After you open a pack, your card sits in your vault. You can:

• Ship it to an eligible U.S. address (see Shipping).
• Sell it back to us at 100% of its locked fair market value (see Sell-back).
• Leave it for up to 7 days. If you have not shipped or sold back a card within 7 days of opening it, we buy it back automatically at its locked fair market value and credit your balance. Each card in your vault shows a countdown to its automatic sell-back.

9. Fair market value

Fair market value ("FMV") is the value we use for the value ranges in the published odds, for sell-backs and for any credit if a vaulted card is lost. It is the market price published by an independent trading-card price-data service, not set by Pixelrip; the method is published in the Cards FAQ. A card's FMV is locked at the moment you open the pack. Market data changes, so FMV for cards not yet opened can change at any time, and our FMV may differ from prices you see elsewhere.

10. Sell-back

A sell-back is a purchase by us of your card at its locked FMV. We pay 100% of the locked FMV, shown in the app as "Estimated Fair Market Value", with no fee or spread, and credit it to your balance at once. Sell-backs are final. A card with a shipping request in progress cannot be sold back until you cancel the request. Cards from free packs sell back for store credit, not cash (see the Promo & free-pack rules). We may pause sell-backs for everyone for a short time (see Holds, freezes and pauses).

11. Shipping

• Any card in your vault can be shipped to an eligible U.S. address (no P.O. boxes) within 7 days of opening, after identity verification, once you have added funds at least once.
• The shipping fee for each card is shown before you confirm. Once you request shipping, the card is locked: it cannot be sold back or sold automatically while it is on its way to you.
• After hand-off, the carrier carries the risk of transit, but you deal with us, not the carrier: report a lost, damaged or wrong shipment to us within 14 days of the delivery or expected delivery date and we handle the claim (see the Cards FAQ).

12. Lost cards and inventory errors

If we cannot ship a card we hold for you, because it is lost, damaged or missing from inventory, we credit you its locked FMV together with any shipping fee you paid, or, if you prefer, send a card of equal or higher FMV. Reporting a non-delivery or inventory error that our records contradict is a breach of these Terms.

13. Refunds

Opened packs are final. We refund to the original payment method if you were charged but the funds did not reach your balance or no card was assigned to your vault, if you were charged twice or incorrectly, or for a confirmed unauthorised purchase. Ask within 30 days of the charge. Please contact us before disputing a charge with your bank. Details are in the Cards FAQ.

14. Promotions and free packs

We may give free packs through welcome, referral, Weekly Pack, deposit and extra packs and other promotions under the Promo & free-pack rules. We never give cash, credit or bonus money as a promotion; only packs. We can change, pause or end any promotion at any time; packs already granted stay yours.

15. Cash-outs and tax

• Cash-outs are paid by our payout partner to a bank account or debit card in your own verified name. A cash-out to a debit card is a new payment from our payout partner, which can be the same card you paid with. We never refund a purchase to your card, and money you added can never be cashed out (see Payment).
• Automatic when the checks pass. A cash-out is sent automatically when your identity is verified, you are in an eligible state, a Form W-9 is on file if one is needed, no hold after a phone-number restore is running, it is not your first cash-out, your account is not frozen, cash-outs are not paused, and the amount is within your limits. Otherwise it waits for a person on our team to review it.
• Your first cash-out is reviewed by a person before it is sent.
• Limits. The minimum cash-out is $6, and you can have one cash-out in progress at a time. Automatic cash-outs go up to $500 each; once your account is 30 days old and has had 3 cash-outs paid without a problem, that rises to $1,000. A larger request is held for review, not refused. The daily limit is firm: a request that would take your cash-outs past $1,000 in any 24 hours is refused, and you can ask again later. We may also hold cash-outs for a short time when total cash-outs across Pixelrip pass a daily safety limit. Limits may change.
• When the cards you sell back to us, or the cash you take out, pass $600 in a calendar year, cash-outs pause until we have your Form W-9 on file: request the form in the app and we send it to you to complete. Selling back for store credit never pauses. We report as required by law (for example, Form 1099). You are responsible for any taxes you owe.
• We may review unusual activity and delay or decline a cash-out to comply with law or prevent fraud; a declined cash-out goes back to your balance. Self-exclusion never blocks a cash-out of your own money. Cash-outs are final once sent; check your payout details.

16. Spend limits and self-exclusion

You can set spend limits, take a break or self-exclude at any time in the app (see Responsible Purchasing). While a break or self-exclusion is active you cannot buy packs or add funds, but you can still ship or sell back cards and cash out your sell-back proceeds. A self-exclusion cannot be reversed early. It follows you, not the account: a new account we can match to an excluded person is excluded too. We may also limit or close an account where we believe use has become harmful.

17. Fair play and prohibited conduct

You may not: use the service if you are under 18 or in an ineligible location; misrepresent your identity or location; open or use more than one account; use a phone number, ID or payment method that is not yours; use Pixelrip to move or launder money; file a chargeback for a purchase you authorised; exploit bugs; or use bots, scripts, emulators or modified apps. We may freeze, suspend or close an account involved in any of these, hold funds and cards pending review, and report to authorities where required, including under anti-money-laundering law.

18. Holds, freezes and pauses

• Account freeze. We may freeze an account while we look into suspected fraud, account takeover, a duplicate account, a chargeback or a legal request. While it is frozen you cannot open packs, sell back, add funds, cash out or ship, but you can still see your account and contact support. A freeze moves no money: your balance and cards stay as they are, and a pending cash-out waits. The one exception is the automatic sell-back: a card left in the vault for 7 days is still sold back at its locked value. We lift the freeze when the review ends, or close the account under these Terms.
• Service pauses. We may pause deposits, cash-outs, pack opening or sell-backs for everyone, for safety, maintenance or a suspected problem. A pause stops new actions only and never takes money: a cash-out already requested stays pending and is sent after the pause. Automatic sell-backs at 7 days continue during a sell-back pause.
• The app tells you when something is paused or your account is frozen.

19. Closing an account

You can delete your account at any time in the app, under Profile › Delete account, or by contacting us.

• Before you delete. You are responsible for cashing out the funds in your account and shipping (or selling back) every card in your vault before you delete it. An account cannot be deleted while a cash-out or a shipment is still in progress, or while it is on hold (contact us).
• What is left is forfeited. Any funds and cards held in your account when you delete it are forfeited and transferred to Pixelrip: cards still in your vault are sold back at their locked value and the whole balance, including money you added and store credit, moves to Pixelrip. They cannot be paid out, refunded or shipped afterwards, including if the account is later reopened.
• Signed out everywhere. Deleting signs you out on every phone at once.
• Deletion is reversible. You can ask us to reopen a deleted account by contacting us, after we verify your identity. A reopened account starts with a zero balance and an empty vault.
• To stop for good, use self-exclusion. Deleting is not self-exclusion. If you want to be kept out of Pixelrip, use the break and self-exclusion features (see Spend limits and self-exclusion). A self-exclusion or ban stays in place when you delete, and carries over to any account we can match to you.

We may suspend or close accounts that breach these Terms; where the law allows, you will still be able to receive what you own, except as set out in Your account.

20. Disclaimers

All of Pixelrip's disclaimers are here, in one place. They apply to every screen of the app and every page of the website.

• Independence and trademarks. This platform is an independent secondary-market retail merchant of collectible trading cards. Product names, logos, brands, and other trademarks featured or referred to within this application (including Pokémon, Disney Lorcana, Riftbound, and Magic: The Gathering) are the property of their respective trademark holders. These trademark holders are not affiliated with our platform, our products, or our application, and they do not sponsor or endorse our retail operations.
• Card images and branding. Card images show the actual card held in inventory. Pack artwork, game wordmarks on packs, the Pixelrip name and the app are our own designs and property, and are not official products of any card game publisher.
• Exactly one card per pack. Every pack contains exactly 1 physical trading card, of the kind described for that pack.
• Value warning. Card values follow the secondary market and change. The card you receive may be worth less than the price of the pack, and its sell-back value may be less than what you paid.
• Estimated values. Any card value shown in the app is an estimated fair market value from our published method. It is not an appraisal, and it may differ from what the card would sell for elsewhere.
• Not an investment. Trading cards are collectibles. We do not promise that any card will hold or gain value.
• Not gambling. A pack is a card bought at a fixed price. Nothing is entered, drawn or awarded.
• The reveal. The opening animation is entertainment only and does not affect your card.
• Tax. Nothing we say about tax is tax advice. Please consult a tax professional.
• "As is". The service is provided "as is" and "as available", without warranties of any kind except those the law does not allow us to exclude.

21. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

22. Disputes and governing law

These Terms are governed by the laws of California, without regard to conflict-of-law rules. [COUNSEL REVIEW: dispute-resolution text, inside the one wording pass.] (1) Informal first: before filing any claim, send us a written notice and give us 60 days to resolve it. (2) Binding individual arbitration: any dispute not resolved that way is decided by one arbitrator under the American Arbitration Association's Consumer Arbitration Rules (JAMS if AAA is unavailable), under the Federal Arbitration Act. (3) No class actions and no jury: claims are brought only individually, never as a plaintiff or class member in a class, collective or representative action. (4) Many similar claims: if 25 or more similar claims are filed by the same or coordinated lawyers, they go forward in batches, starting with a small set of test cases, then mediation. (5) Small claims: either of us may bring an individual claim in small-claims court instead. (6) Your right to reject changes: if we change this section, you can reject the change by writing to us within 30 days.

23. Notices

You agree that we may give you notices, receipts and disclosures electronically: in the app's inbox, by push notification or by email. Messages about your money, shipments and account safety are part of the service. Push notifications are held during quiet hours (9pm to 9am your time); free-pack and new-pack notifications are off until you turn them on, and are capped. Email is used only for money, shipping and account-safety messages. Marketing messages need your consent and you can opt out at any time.

24. Changes to these Terms

We may update these Terms. We will post the new version with a new "Last updated" date and, for material changes, notify you in the app before they take effect.

25. Contact

Pixelrip · 1146 6th Avenue, Office #1, Oakland, California 94606 · help@pixelrip.com